Optimizing human performance in 2024
Empower employees to thrive beyond boundaries.
A key insight from Deloitte’s 2024 Human Capital Trends report is that the more boundaryless work becomes, it is human performance that will help unlock new opportunities presented by this new world. As trends in HR service delivery shift, next-generation technology from ServiceNow satisfies the need for end-to-end, meaningful engagement, and Deloitte’s firsthand HR experience can power the modern workplace—unleashing the true power of people.
Explore the boundaryless workplace with Deloitte + ServiceNow
Uncover the power of the boundaryless workplace
A traditional mindset might suggest that organizations can either prioritize human outcomes or business outcomes, but not both at the same time. However, human outcomes can multiply business value to drive human performance. With the appropriate technology—paired with the right guidance—employees can be empowered to explore the boundaryless world in ways that can expedite time to value.
This mutually reinforcing cycle of human and business outcomes is what we call human performance—because it’s humans, more than physical assets, that can truly drive organizations forward.
Deloitte debate
AI and the future of work in your organization
Gary Cole
Gary is a principal with Deloitte Consulting LLP specializing in Human Resources Transformation, Technology Strategy, and Technology Implementation. He leads Deloitte’s HR Technology Strategy practice and is an active speaker/blogger in the market on HR related technology trends. With more than 20 years of consulting experience, much of Gary’s career has been focused on large scale technology led Human Resources Transformation programs. His experience includes leading projects across multiple industries and geographies spanning the full spectrum of the HR Transformation life cycle from Strategy and Planning through Implementation and Operations. Over the last nine years, Gary’s has focused on HR Technology Strategy and the incubation of Emerging HR technologies and solutions.
Lily Milash
Lily is a Senior Manager in Deloitte’s HR Transformation practice with over 18 years of consulting and Human Capital Management (HCM) experience. She specializes in delivering digitally-enabled transformation programs and has worked in roles across project management, leading cross-functional teams, business process definition, system configuration and tracking, and managing project financials. Lily is passionate about optimizing employee productivity, engagement, and experience using modern technology as a tool.
John Sanderson
A Deloitte Canada Leader and HR Transformation Partner with a history in emerging technologies and a demonstrated track record in Professional Services and the Computer Software industry. His strong knowledge of system implementations & HCM subject matter comes from numerous hands-on full life-cycle projects and direct experience with multi-disciplinary integration points within very complex environments; from Operations, HR, Logistics, Financials, Portals, Workflows and Delivery Models, Mobility, and CRM. John is skilled in Business Process, Core HR, Talent Management, Cloud and On-Prem integration Implementations, and IT Strategy, and has recently been engaged in multiple Artificial Intelligence/ Machine Learning projects that focused on a new generation of HR Applications rooted in the Human Experience.
Sanne Welzen
Sanne is a Deloitte Netherlands partner in Consulting and is part of HR Transformation as part of the Human Capital Consulting portfolio. He is a member of the Human Capital Management team and a member of the Consulting Management Team for Financial Services. Sanne is also co-leading the Deloitte EMEA ServiceNow HR capability. Sanne’s main areas of specialty are HR transformation, HRIS strategy and implementation and workforce transformation. Sanne was the Netherlands Workforce Transformation offering leader for two years: 2021-2023, which covers all Deloitte Netherlands talent & performance, strategic workforce planning, future of work and learning advisory and implementation offerings, as part of the Human Capital Consulting portfolio. Sanne was the HR T ransformation leader for Deloitte Netherlands between 2015-2021.
Daniel Chee
Dan leads the Deloitte ServiceNow HR practice for New Zealand and takes on a leadership role across Asia Pacific. Dan brings a combination of ServiceNow and HR expertise to Deloitte engagements, and has experience leading HR transformation, organization design, the development of organizational and people strategies, and the implementation of digital solutions. Dan has led some of New Zealand’s largest ServiceNow HR implementations for Deloitte.
A human-centric approach enabled by ServiceNow
In today's rapidly evolving business landscape, leaders must be able to orchestrate transformation. By embracing the perspectives and strategies outlined in 2024 Deloitte's Human Capital Trends, leaders can navigate complexity, inspire agility, and drive sustainable growth. With ServiceNow and Deloitte, enterprises can confidently embrace this new and exciting world, leveraging cutting-edge technology and strategic insights to thrive in the face of uncertainty.
Gary Cole, Global ServiceNow Leader, Deloitte Consulting LLP
