Salesforce

We empower our clients in the consumer industry to leverage automation and AI, thereby unlocking efficiencies and improving customer engagement through omnichannel strategies and personalisation. Utilising the Salesforce product suite, we cover the entire consumer journey, from lead generation and conversion to onboarding and ongoing service. We aim to enhance key performance indicators across product marketing and sales, compliance reviews and customer retention. By leveraging predictive analytics and AI, we ensure optimal consumer satisfaction, driving sustainable growth and success in the consumer market.

We help our Financial Services clients to unlock efficiencies with automation and AI while enhancing client - user interaction experience through omnichannel and personalisation. Covering the end-to-end customer life cycle with dedicated accelerators based on the Salesforce product suite, we enable key KPI from lead nurturing and conversion through to onboarding & KYC as well as product marketing & sales all the way to compliance reviews, customer servicing and retention leveraging analytics based next best action and AI to ensure maximised customer satisfaction.

We help our power, energy, manufacturing, chemicals and construction clients improve commercial results by delivering differentiated customer experiences across their B2B and increasingly B2C domains.  Our focus on KPIs enables success across the integrated experience for customers, employees and other stakeholders - on use cases ranging across marketing segmentation, partner/distributor portals, case management, oil field services, vegetation management and more.

We are committed to improving public outcomes through a focus on people and solutions designed for impact. Together with Salesforce, we think about the complex matters facing the public sector and work to develop relevant, timely and sustainable solutions for our clients.

Rapid transformation in the life sciences and healthcare industry can require organisations to strike a balance between patients’ demands, market potential and policy compliance, while continuing innovation. Together, Deloitte and Salesforce offer solutions that can help clients remain competitive in this constantly evolving market.

We help our high-tech clients to unlock business value with insights, automation and AI while enhancing the experience of employees, customers and partners through omnichannel and personalisation. We do this by supporting the end-to-end customer and partner life cycle with dedicated accelerators based on Salesforce and the Salesforce ecosystem and industry leading practices. Our approach results in measurable business outcomes across key business functions including campaign to cash, customer support and retention, employee and partner productivity and IT operations.

One of the most discussed topics coming out of the COVID-19 pandemic is digital acceleration. It has become crucial for many B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses should establish online direct-to-consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organisations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, delivery and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

The customer demand for fully functioning services organisations and experiences increases every day. And the response thus far has been underwhelming. The outcome can be a disgruntled workforce and dissatisfied customers. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy solutions that help respond to urgent business needs, scale to spikes in demand and connect agents and customers in a personalised and responsive ecosystem.

Deloitte Digital sales transformation capabilities and experiences are helping organisations reimagine their customer journey from beginning to end. Deloitte does this through strategies spanning analytics, performance management, digital enablement and more. With the right sales methods and digital tools, salespeople can better understand their customers. When you better understand your customers and their needs, you can go beyond products and solutions and deliver the types of experiences customers have come to demand. The future of sales is here.

Today’s Chief Marketing Officer has a growing number of opportunities to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we can help clients create insight-driven engagement, increase customer loyalty and realise profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.

As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences. In a rapid technology environment, CIOs and technology leaders should be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.