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The Deloitte & ServiceNow alliance

Together, Deloitte and ServiceNow help ignite the power of your people through automation to optimise investments and transform business.

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From insights to impact

As a ServiceNow Global Elite Partner with 12+ years of experience delivering transformation programs, Deloitte is recognised for partnering with 6,000+ clients to turn insights into impact and unlock business value. With deep industry expertise and distinctive capabilities spanning Deloitte’s Advise, Implement, and Operate (A-I-O) offerings, we integrate advisory services into our 10,000+ ServiceNow-led project implementations and innovation-led operations. 

Deloitte, together with the power of ServiceNow's technology, can spark progress across your organisation. Powered by our ServiceNow Assets & Solutions Group (ASG), we deliver industry-driven solutions and offerings built on our leading IP that harnesses the latest innovative capabilities, infused with Generative AI.

The value of Deloitte's ServiceNow practice lies in our extensive global talent, featuring 11,000+ practitioners, focused on ServiceNow platform transformations. Our practice has global reach, underpinned by 16,700+ ServiceNow certifications, 25 Certified Technical Architects (CTAs) and 11 Certified Master Architects (CMAs) with plans for growth. With offices in 150+ countries and 13 regional and global delivery centers, we bring the full power of our ServiceNow practice to wherever our clients conduct business.

Turn possibilities into progress with transformative outcomes

The 2025 workflow automation trends are a masterclass in pushing the boundaries of driving value from every tech investment. See how industry innovation, automation outside of IT, resilient tech ecosystems, AI investments and continuous innovation across the enterprise can help supercharge your organisation for maximum impact.

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Connect with our ServiceNow alliance leaders

Harald Heimensen

Harald Heimensen

Lead ServiceNow Partner, New Zealand

I am an Enterprise Service Management specialist with over 15 years of experience across sectors and industries including Financial, Agri, Healthcare and Government. I specialise in ServiceNow and have delivered 50+ large scale projects in both Europe and New Zealand. I’m passionate about using technology to solve business problems. I focus on how people use technology and how it can be used to improve the ways people operate in their day to day work. My skills include: Enterprise Service Management Solution implementation, Process design, IT Maturity Assessments , Operating Models, and Data Reporting and analytics.

Matt Dalton

Matt Dalton

ServiceNow Lead, APAC

Matt is passionate about technology and how it influences, and shapes people lives. He gets a great deal of satisfaction from helping clients achieve outcomes through the technology choices they make and the way they implement them.

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Ecountable

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DeloitteRESOLVE

DeloitteRESOLVE is a solution created by Deloitte to help organisations monitor staff exposure, build a risk profile and create an internal information forum as a component of their emergency response plan.

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Your engine room for claims management

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Enterprise Customer Support

Enable end-to-end enterprise customer support, connecting front office with the back office through service insights and digital workflows.

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Enterprise ESG

Activate ESG across the platform for maximum impact on organisational compliance, trust and reputation, and resiliency.

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ERP Core Modernisation

Combine data enabled business process capture, visualisation and improvement supported by differentiated experience, automation, and autonomous process execution.

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Global Business Services on Now

Transform the cross departmental, back-office shared service delivery, through process standardisation, automation, and operating efficiencies.

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Operate to Innovate

Accelerate value realisation and protect your investment in ServiceNow through an innovative managed services offering.

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Security Operations Transformation

Build resilience for organisations through the delivery of innovative Cyber and Security solutions and managed services.

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Tech Services Automation, Risk and Resilience

Support business and technology service delivery through innovation automation, AI and ML and integrated compliance for legislated industries.

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Rethink and deliver a differentiated, consumer grade employee experience in the world of hybrid workforce.

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Deloitte & ServiceNow: More than an alliance

For Deloitte practitioners, ServiceNow is a crucial resource for continuous innovation. As the foundation for Deloitte’s global business transformation strategy, ServiceNow serves as the system of engagement for knowledge, productivity, efficiency, and innovation to manage Deloitte’s highly complex, global environment.

Latest awards

2025 APAC Customer Workflow Partner of the Year

2025 Worldwide Technology Workflow Partner of the Year

2025 Worldwide Employee Workflow Partner of the Year

2025 Worldwide Manufacturing Industry Partner of the Year

2024 APAC Global Elite Partner of the Year

2024 APAC Employee Workflow Partner of the Year

2024 Worldwide Employee Workflow Partner of the Year

2024 Worldwide Public Sector Industry Partner of the Year

2024 Worldwide Built with ServiceNow Offering Partner of the Year

2024 Worldwide Creator Workflow Partner of the Year

2024 Worldwide Healthcare Industry Partner of the Year
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Our thinking & ServiceNow news

Drive Value from GenAI—and Beyond

Deloitte and ServiceNow's 2024 Workflow Automation Outlook charts the path to maximising tech investments in a transformative era.
Alliance
5 minute read

Work Re-Architected

In this series, we catch up with Deloitte, ServiceNow and industry leaders to discuss the latest trends affecting businesses globally and how these organisations are making an impact that matters. This, is Work Re-architected.
Alliance
5 minute read

Harness tech to prove success and secure investment

A guide to identifying and realising business benefits
Perspective
5 minute read

Five 2023 workflow automation trends reshaping the future

To help leaders across industries and geographies as they take on emerging challenges, we’ve identified five oncoming workplace trends, who will be most affected by each, and how Deloitte and ServiceNow can help organizations take action with speed, scale, and insight.
Alliance
5 minute read

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