Deloitte Consumer Industry Center
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Consumers and the companies that serve them face a rapidly changing world, altering what, how, and where we buy products and services. Both consumers and businesses are buying into better products, services, and solutions to achieve their goals. The Deloitte Consumer Industry Center delivers insights to help automotive, consumer products, retail, transportation, hospitality, and services sector executives better understand their business environment, its direction, and the choices in front of them.
Managing Director
United States
Steve is the managing director of Deloitte's Consumer Industry Center, Deloitte Services LP. He leads a team that conducts research to uncover new ways of thinking, working, and leading within the consumer industry through data and evidence driven analysis.
With more than 20 years of experience within consulting and high tech, Steve is especially interested in the intersection of technology, consumers, and business. He is focused on how industry leaders can deliver better results and the strategies organizations use to adapt to accelerating change.
Retail, Wholesale & Distribution Research Leader
United States
Lupine Skelly is a manager at Deloitte Services LP’s Consumer Industry Center and leads research for the retail, wholesale and distribution sector. With more than 15 years of retail market research experience, Skelly uses her expertise to uncover actionable insights around emerging trends across the retail industry. Her research also focuses on consumer behavior and how it relates to key retail events, such as back-to-school and holidays.
Automotive Research Leader
Canada
Ryan is the research leader supporting the global Automotive sector for Deloitte's Consumer Industry Center. His primary focus is creating engaging, actionable insights to deepen the conversation around key trends and issues occurring across the global automotive sector landscape.
Research Manager | Transportation, Hospitality & Services
United States
As Deloitte’s research manager for Transportation, Hospitality & Services, Maggie Rauch collaborates with firm leadership to design and execute research on the state and future of the industry. She has a decade of experience as a travel industry subject matter expert and research team leader.
US Consumer Research leader
United States
Justin Cook is the research leader for the Consumer sector within Deloitte’s Consumer Industry Center, Deloitte Services LP. He also conducts cross-sector research for the center, examining issues such as how inflation, value-seeking, and trust affect consumer behavior.