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The Deloitte & ServiceNow alliance

Together, Deloitte and ServiceNow help ignite the power of your people through automation to optimise investments and transform business.

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From insights to affect

As a ServiceNow Global Elite Partner with 12+ years of experience delivering transformation programmes, Deloitte is recognised for partnering with 6,000+ clients to turn insights into impact and unlock business value. With deep Industry Expertise and distinctive Capabilities spanning Deloitte’s Advise, Implement and Operate (A-I-O) Offerings, we integrate advisory Services into our 10,000+ ServiceNow-led project implementations and innovation-led operations. 

Deloitte, together with the power of ServiceNow's technology, can spark progress across your organisation. Powered by our ServiceNow Assets & Solutions Group (ASG), we deliver Industry-driven Solutions and Offerings built on our leading IP that harnesses the latest innovative Capabilities, infused with Generative AI.

The value of Deloitte's ServiceNow practice lies in our extensive Global talent, featuring 11,000+ practitioners, focused on ServiceNow platform transformations. Our practice has Global reach, underpinned by 16,700+ ServiceNow certifications, 25 Certified Technical Architects (CTAs) and 11 Certified Master Architects (CMAs) with plans for growth. With Offices in 150+ countries and 13 regional and Global delivery centres, we bring the full power of our ServiceNow practice to wherever our clients conduct business.


Turn possibilities into progress with transformative outcomes

The 2025 workflow automation trends are a masterclass in pushing the boundaries of driving value from every tech investment. See how Industry innovation, automation outside of IT, resilient tech ecosystems, AI investments and continuous innovation across the enterprise can help supercharge your organisation for maximum impact.

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    Connect with our ServiceNow alliance leaders

    Johan Van Grieken

    Johan Van Grieken

    Technology, Strategy & Transformation and ServiceNow Leader, Deloitte Belgium

    I am Partner in Deloitte Technology & Transformation, I focus on Technology Strategy & Transformation and lead our ServiceNow team in Belgium. I focus on helping clients (1) to Successfully perform their digital transformation, and (2) to Optimise the value from IT. One of the levers is ServiceNow, where we specialize in bringing the process knowledge on each module in combination with the functional and technical skills. We excel specifically on GBS on NOW and ERP+Now / SAP+Now. I'm happy to connect on any of these topics.

    Wesley Bille

    Wesley Bille

    Technology, Strategy & Transformation

    Wesley Bille is Partner in Business Operations. His industry focus is on the Public Sector while his competence focus is on IT strategy, Enterprise Architecture and Information Architecture. With the combination of these focusses he is leading technology for the Belgian Public Sector.

    Our services

    Enterprise Customer Support

    Enable end-to-end enterprise customer support, connecting front office with the back office through service insights and digital workflows.

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    Enterprise ESG

    Activate ESG across the platform for maximum impact on organisational compliance, trust and reputation and resiliency.

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    ERP Core Modernisation

    Combine Data enabled business process capture, visualisation and improvement supported by differentiated experience, automation and autonomous process execution.

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    Global Business Services on Now

    Transform the cross departmental, back-office shared service delivery, through process standardisation, automation and operating efficiencies.

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    Operate to Innovate

    Accelerate value realisation and protect your investment in ServiceNow through an innovative managed services offering.

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    Security Operations Transformation

    Build resilience for organisations through the delivery of innovative Cyber and Security solutions and managed services.

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    Tech Services Automation, Risk and Resilience

    Support business and technology service delivery through innovation automation, AI and ML and integrated compliance for legislated industries.

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    Workforce Experience and Productivity

    Rethink and deliver a differentiated, Consumer grade employee experience in the world of hybrid workforce.

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    Deloitte & ServiceNow: More than an alliance

    For Deloitte practitioners, ServiceNow is a crucial resource for continuous innovation. As the foundation for Deloitte’s Global business transformation strategy, ServiceNow serves as the system of engagement for knowledge, productivity, efficiency and innovation to manage Deloitte’s highly complex, Global environment.

    “Together, Deloitte and ServiceNow deliver transformative Solutions for enterprises at any level of investment or customisation in their tech ecosystem. Every organisation finds itself at a different Place in its journey to experience value from its technology. And with Deloitte and ServiceNow, they can find Industry-tailored Solutions, Market-leading IP and out-of-the-box Solutions that power end-to-end transformation that drives impact.”

    - Asish Ramchandran, Chief Commercial Officer - ServiceNow, Deloitte Global

    Latest awards

    2025 Worldwide Technology Workflow Partner of the Year

    2025 Worldwide Employee Workflow Partner of the Year

    2025 Worldwide Manufacturing Industry Partner of the Year

    2025 EMEA Global Elite Partner of the Year

    2025 EMEA Technology Workflow Partner of the Year

    2025 APAC Customer Workflow Partner of the Year

    2024 Worldwide Built with ServiceNow Offering Partner of the Year

    2024 Worldwide Creator Workflow Partner of the Year

    2024 Worldwide Employee Workflow Partner of the Year

    2024 Worldwide Public Sector Industry Partner of the Year

    2024 Worldwide Healthcare Industry Partner of the Year

    2024 APAC Global Elite Partner of the Year

    2024 APAC Employee Workflow Partner of the Year

    2024 EMEA Global Elite Partner of the Year

    2024 EMEA Transformation Partner of the Year
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    Our thinking & ServiceNow News

    Thriving beyond boundaries

    The more boundaryless work becomes, the more human performance can help unlock opportunities presented in this new world. Tackle the latest trends in human capital with Deloitte and ServiceNow.

    Deloitte and ServiceNow for Manufacturing

    You’ve made the right investments. Now, let Deloitte and ServiceNow optimise for affect—extending your existing manufacturing technology investments to help unlock business value, build resilience and drive sustainable growth.
    Alliance
    10 minute read

    Work Re-Architected

    In this series, we catch up with Deloitte, ServiceNow and industry leaders to discuss the latest trends affecting businesses globally and how these organisations are making an impact that matters. This, is Work Re-architected.
    Alliance
    5 minute read

    Deloitte and ServiceNow expand alliance to integrate Now Assist generative AI capabilities with next-generation managed services.

    Alliance to provide end-to-end managed services and beyond, known as Operate services, through Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI enterprise platform.

    Deloitte Launches Dedicated ServiceNow Assets & Solutions Group to Deliver Industry Outcomes at Scale

    Dedicated Assets & Solutions Group will create and scale forward-looking technology assets designed to drive value and deliver positive business outcomes for clients.

    Three paths to thriving amid financial services disruption

    Organisations should evolve and adapt to remain relevant—connecting insight, experience and ecosystems. To help financial services leaders navigate topics from increasing regulations to talent shortages and economic volatility, Deloitte and ServiceNow have outlined three paths to help organisations foster growth through transformation.

    Five 2023 workflow automation trends reshaping the future

    To help leaders across industries and geographies as they take on emerging challenges, we’ve identified five oncoming workplace trends, who will be most affected by each, and how Deloitte and ServiceNow can help organizations take action with speed, scale, and insight.

    Unleash the power of a connected, digital workplace

    To thrive, your workforce must be equipped with technology that creates a seamless experience and empowers employees to both collaborate and work autonomously.

    FastForward EX powered by ServiceNow

    FastForward EX powered by ServiceNow unites technology and HR strategy. With our modular implementation, you can quickly address your organisational priorities—and progress employee experiences from good to great.

    Taste the Feeling of Flexibility

    Deloitte helps Coca-Cola Europacific Partners to make employees’ lives easier.