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Deloitte Digital uses creativity, technology, data-driven insights, and the power of partnership to help you transform impersonal transactions into trusted relationships.
We have a proven history of delivering some of the most inventive and complex projects around the world with unmatched quality of delivery. For over 175 years, Deloitte Digital has worked with leaders around the world — from the Global 500® to private businesses — to help them build better futures.
With a workforce made up of the industry’s greatest minds, Deloitte Digital continues to shape the future by delivering real, measurable results. With Salesforce practitioners in 40+ countries, Deloitte Digital brings deep industry insight, proven customer solutions experience, AI innovation and Salesforce know-how to our clients.
Deloitte Digital is an undisputed Leader in Everest Group’s Salesforce Services PEAK Matrix® Assessment 2024
Our globally recognized Salesforce practice is ready to help you leverage Agentforce to revolutionize how you engage with your customers and support your employees. We position Agentforce to deliver value across your organization from day one, combining human insight with the precision of artificial intelligence (AI) to help you unlock your workforce's full potential.
Explore the renewed opportunities from GenAI to create bespoke customer experiences and unlock new dimensions of company productivity and scale. The Guide to GenAI for CRM explores the GenAI applications across the customer journey, diving into which use cases have the highest business value for each functional domain. Learn how to get started with Trustworthy AI™ for CRM and identify the key ways AI can create value for a business with Salesforce.
To achieve a customer-centric digital experience, MECCA needed a customer-obsessed partner. Deloitte Digital came on board to deliver, integrate and test what would be an APAC first: a custom stack that brought together platforms and capabilities never seen before in this market.
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Explore the renewed opportunities from GenAI to create bespoke customer experiences and unlock new dimensions of company productivity and scale. The Guide to GenAI for CRM explores the GenAI applications across the customer journey, diving into which use cases have the highest business value for each functional domain. Learn how to get started with Trustworthy AI™ for CRM and identify the key ways AI can create value for a business with Salesforce.
As the pace of change accelerates, it’s increasingly important to see what’s ahead. Deloitte’s industry-specific solutions and accelerators, powered by Salesforce, help our clients get to the future faster.
We work with forward-thinking organizations worldwide to help imagine, deliver, and run the future across each platform, each device, and each step of the journey. We look beyond the customer—to the human—to help our clients create experiences that build connections to drive loyalty that can fuel bottom line results.
Find out how we helped Quebec’s Ministry of Health move from reactive processes to proactive strategies, with the help of Salesforce.
Helping a large global company transform its customer relationships is by no means child’s play—but you can certainly compare it to the science of assembling LEGO bricks.
Deloitte Belgium partner Frederik Debrabander uses the building-blocks analogy as he explains the problem that was facing Belgium-based manufacturer Etex, as it sought to seam together a highly decentralized network of 14,000 employees across three divisions in 42 countries and 100 locations around the world.
Maximilian is the Global Chief Commercial Officer for Deloitte’s Salesforce business, with responsibility for scaling and evolving all facets of the relationship to bring the power of Salesforce technology to our clients, our employees and to advance our shared commitment to purpose-driven leadership through our joint social ventures programming. He is also the Senior Advisory Partner for multiple global Deloitte client relationships. Maximilian has more than 25 years of experience leading global organizations and teams in consulting, private equity, corporate development, and new business development. Focused on the high-technology sector, he advises senior executives on digital strategy and transformation, corporate growth and portfolio management, as well as M&A strategy, due diligence and execution. Maximilian is a thought leader around digital transformation and is regularly publishing on various platforms. He has also been a frequent speaker at private equity, technology and innovation conferences. He is passionate about corporate purpose and supporting diversity, equity and inclusion in the workforce. In his previous roles, Maximilian served as Deloitte's Global Technology Sector Consulting Leader and Salesforce Global Lead Consulting Partner. Maximilian holds an MBA and Doctorate degrees in Strategic Management from Ludwig Maximilian University of Munich, Germany. He is based in California’s Silicon Valley.
In this role, Harry is responsible for growing and evolving the Salesforce business and market presence, including driving innovative and transformative solutions in the marketplace, broadening the alliance’s footprint across Functions, OPs, and Industries, and collaborating on social ventures.
Kevin Clement leads Deloitte Canada’s Salesforce go to market and Alliance business across all priority industries. In this role, Kevin coordinates closely with his lead industry Partners and Salesforce leadership in driving value for our mutual clients. This allows Kevin to bring his years on client service experience in the banking and insurance industry to opportunities in public sector, consumer/retail, manufacturing, energy and resources and of course financial services. Beyond his role as Salesforce Lead Alliance Partner, Kevin is a Financial Services leader in the practice of Deloitte’s Customer practice. He has 15 years of experience leading transformational technology initiatives in the CRM, process digitization and information management spaces. Kevin leads Deloitte’s Salesforce and nCino practice and is currently leading work for all major Canadian banks, and many leading insurance carriers. With a specific focus on digitization strategy, design and implementation Kevin leads teams toward driving tangible top and bottom-line benefits through digital engagement, automation and fulfilment. Combining this strong application understanding is married with his strategy consulting background, Kevin effectively guides projects that not only enhance end user value and adoption, but also align with organizational wide objectives.
Thomas is the Lead Partner for the Customer and Marketing portfolio in the Nordic countries and the Lead Partner for Salesforce in Deloitte North- and South Europe where he is responsible for the strategy, performance, positioning and outcomes of our Deloitte + Salesforce alliance. In his previous roles, Thomas served as Deloitte's Nordic Consumer Industry Lead Partner. Thomas is a proven expert in end-to-end transformations of complex, international CRM cloud projects. Focussed on consumer products and life science he advises senior executives on business led digital transformations, IT strategy and governance, cloud- and mobile solutions and outsourcing.
Christian Eissner is Lead Partner for the Offering Digital Customer. Industry focus on the automotive and manufacturing sectors. Christian Eissner is a proven expert in the end-to-end implementation of complex, international CRM cloud projects, especially with a focus on digital transformation, customer experience, marketing, sales and customer care.
Ken has been engaged in Government & Public Services, Financial Services, Real Estate, Pharmaceutical, Automotive, and Energy industries projects. He has more than 28 years IT consulting service experiences and engaged in many large-scale system development projects and has experiences in system planning including packaged software selection, requirement definition, application design and development, and served in the role of program/project management. Has also experiences in many BPR projects including operation and organization changes. He holds BA degrees in History of Fine Arts from The University of Tokyo, Japan. He is based in Tokyo.
Over 25 years of experience in the Consumer Products, F&B and Retail industries. He has led transformation initiatives for global organizations with a presence in Mexico, the United States and Latin America. With key roles in the development and delivery of new technology products and services for the F&B industry. Among his specialties is the development of strategies for transformation projects using ERP systems such as SAP and business integration and process development.
As Deloitte Global Consulting Services Assets Leader, Susan has responsibilities across a global portfolio of high growth asset enabled consulting offerings that are powered by innovative new technologies. In this role, she leads the development of consulting’s portfolio asset strategy, investment prioritization, go-to-market, and commercial enablement, as well as transfer of intellectual property across priority markets. As Deloitte Global Salesforce ASG Leader, Susan is responsible for delivering assets and app-enabled services that are an extension of the Salesforce platform across key industry sectors and functional areas. In this role, she oversees all aspects of ASG across all geographies. In addition to this role, she oversees Social Venture activity across the Salesforce Alliance. Previously, Susan held several global leadership positions, including managing Deloitte Global Consulting Transformation & Engagement and served as the Chief of Staff (CoS) to both the US Consulting Chairman and CEO and the Global Consulting Business Leader. Prior to her CoS roles, Susan built and led the firm’s Account Management Program. She has been with the firm for over 27 years and joined as part of the Technology practice, serving clients primarily in the Life Sciences & Health Care and Public Sector industries.
We empower our clients in the consumer industry to leverage automation and AI, thereby unlocking efficiencies and improving customer engagement through omnichannel strategies and personalization. Utilizing the Salesforce product suite, we cover the entire consumer journey, from lead generation and conversion to onboarding and ongoing service. We aim to enhance key performance indicators across product marketing and sales, compliance reviews, and customer retention. By leveraging predictive analytics and AI, we ensure optimal consumer satisfaction, driving sustainable growth and success in the consumer market.
We help our Financial Services clients to unlock efficiencies with automation and AI while enhancing client – user interaction experience through omnichannel and personalisation. Covering the end-to-end customer life cycle with dedicated accelerators based on the Salesforce product suite, we enable key KPI from lead nurturing and conversion through to onboarding & KYC as well as product marketing & sales all the way to compliance reviews, customer servicing and retention leveraging analytics based next best action and AI to ensure maximised customer satisfaction.
We help our power, energy, manufacturing, chemicals, and construction clients improve commercial results by delivering differentiated customer experiences across their B2B and increasingly B2C domains. Our focus on KPIs enables success across the integrated experience for customers, employees, and other stakeholders – on use cases ranging across marketing segmentation, partner/distributor portals, case management, oil field services, vegetation management, and more.
We are committed to improving public outcomes through a focus on people and solutions designed for impact. Together with Salesforce, we think about the complex matters facing the public sector and work to develop relevant, timely, and sustainable solutions for our clients.
The life sciences and health care sector is experiencing rapid changes, necessitating companies to maintain equilibrium between patient needs, market viability, and regulatory adherence, all while persistently innovating. We assist our clients in devising strategies that expedite their digital transformation journey while unlocking value through the use of latest technologies, such as AI and Gen AI. This enables them to sustain their competitive edge in this perpetually dynamic market.
We help our high-tech clients to unlock business value with insights, automation, and AI while enhancing the experience of employees, customers, and partners through omnichannel and personalisation. We do this by supporting the end-to-end customer and partner life cycle with dedicated accelerators based on Salesforce and the Salesforce ecosystem and industry leading practices. Our approach results in measurable business outcomes across key business functions including campaign to cash, customer support and retention, employee and partner productivity, and IT operations.
One of the most discussed topics coming out of the COVID-19 pandemic is digital acceleration. It has become crucial for many B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses should establish online direct-to-consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organizations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, shipping, and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.
The customer demand for fully functioning services organizations and experiences increases every day. And the response thus far has been underwhelming. The outcome can be a disgruntled workforce and dissatisfied customers. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy solutions that help respond to urgent business needs, scale to spikes in demand, and connect agents and customers in a personalized and responsive ecosystem.
Deloitte Digital sales transformation capabilities and experiences are helping organizations reimagine their customer journey from beginning to end. Deloitte does this through strategies spanning analytics, performance management, digital enablement and more. With the right sales methods and digital tools, salespeople can better understand their customers. When you better understand your customers and their needs, you can go beyond products and solutions and deliver the types of experiences customers have come to demand. The future of sales is here.
Today’s Chief Marketing Officer has a growing number of opportunities to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we can help clients create insight-driven engagement, increase customer loyalty, and realize profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.
As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences. In a rapid technology environment, CIOs and technology leaders should be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.
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